Privacy and cookies policy

This policy explains how and for what purposes we use personal data collected about you when you use the RabbitMQ Bigwig service or any other services which we offer to you from time to time.

We, LShift Limited, take the privacy of your personal data very seriously and will treat any information your provide us with care. We are a company incorporated in England and Wales with company number 04040033, whose registered office is Hoxton Point, 1st Floor Office, 6 Rufus Street, London N1 6PE.

This policy explains how and for what purposes we use personal data collected about you when you use our Bigwig service or any other services which we offer to you from time to time (each a “Service”, together the “Services”).

Please kindly read this Privacy and Cookies Policy carefully. By using the Service, you are agreeing to be bound by this policy in respect of the personal data collected about you. We may, amend, modify or revise this policy at any time and your continued use of a Service is deemed to indicate your consent to such changes.

We have notified the Information Commissioner of our role as a ‘data controller’ under the Data Protection Act 1998 with registration number Z9432952.

If you have any queries about this policy, please get in touch with us using the contact details set out below.

  1. Personal Data Collected
    1. Whilst we refer to ‘personal data’ in this policy, this policy also applies to other data and information that we may collect about you which does not personally identify you and thus the words ‘data’ and ‘information’ are used interchangeably.
    2. We may collect the following personal data from you:
      1. your name;
      2. your e-mail address;
      3. any further details you choose to provide us with if you contact us;
      4. when you use a Service we may record your IP address. This IP address is not linked to any of your personal information. We may also gather other non-personal data (from which we cannot identify you) such as the type of internet browser that you use to provide you with a more effective service;
      5. information collected by our use of cookies (please see paragraph 2 below)
    3. Although it is not compulsory to give us your personal data, if you do not then we will not be able to provide you with the full range of services and support in relation to our Services.
  2. Use of Cookies
    1. What are Cookies? Cookies are small text files that are placed on your computer or mobile device when you use a Service. We use cookies when you use our Services. Our Services may use both session cookies and persistent cookies. Session cookies enable you to move from page to page within our website. Any information you enter will be remembered but is deleted when you close your browser or after a short time. Persistent cookies allow us to remember your preferences and settings when you use the Services in the future, in different browser sessions.
    2. How do LShift use Cookies? From time to time we may use Cookies to allow single sign-on to web-based services, to maintain sessions and store the state of data you may be using within a web-based service.
    3. Why do LShift use Cookies? The use of cookies in these ways improves the functionality of our Services and your experience when using them. Cookies can be disabled by changing the settings on your browser or your smart phone. If you do decide to disable cookies you may not be able to access some of the Services, or the Services may not function properly.
    4. By continuing to use the Services you consent to the relevant cookies being set on your device (whether this device be a computer, tablet, laptop, smart phone or otherwise).
  3. Use of collected information
    1. We will use information we collect about you for our internal business management purposes and to provide the best service possible via the Services. In addition we may use your information to:
      1. facilitate the improvement of the Services;
      2. provide technical support to user enquiries, resolving disputes, collecting fees and troubleshooting;
      3. prevent fraud or illegal activities; or
      4. provide information (as described in paragraph 4 below).
    2. You can tell us to stop collecting or using the information at any time by sending an e-mail to unsubscribe@lshift.net. However, we cannot guarantee that any of the Services will continue to function fully if you decide to do so.
  4. Using and Sharing this information
    1. We may send you information about our Services. You can tell us to stop doing this at any time by sending an e-mail to unsubscribe@lshift.net.
    2. We may also share your information with other third parties, for example:
      1. other Service providers involved in the provision of our Services; or
      2. with law enforcement agencies in compliance with law enforcement.
    3. We may transfer your information to a third party if required as part of a sale of some or all of our business and assets to any third party, or as part of any business restructuring or reorganisation. We will take steps with the aim of ensuring that your rights continue to be protected in accordance with applicable data protection laws.
    4. We may collect anonymous aggregated statistics concerning the behaviour of the users of our services.
    5. Other than as set out above, we will not disclose any of your information without your prior consent unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).
  5. Security and Data Storage
    1. We have implemented technology and policies to safeguard your personal data from unauthorised access and improper use.
    2. Your personal data may be stored and processed, inside the UK and/or outside of the European Economic Area (“EEA”), such as the USA.
    3. We delete personal data we hold in relation to any user of our website if that user has not accessed the website in the previous 5 years.
  6. Third party websites
    1. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from the Services or adverts displayed within the Services. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
    2. In addition, if you arrived at our website and are using our Services having clicked on a link from a third party website, then we are not responsible for the privacy policies and practices of the owners or operators of that third party website. We recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.
  7. Contact Us
    1. If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at enquiries@lshift.net or write to us at “Data Protection Officer, LShift Limited, Hoxton Point, 1st Floor Office, 6 Rufus Street, London N1 6PE”.

Last updated: 21st April 2015